Terms of Service

The terms that apply to every order placed with BABEPOP, including product accuracy, pre-orders, shipping risk, final-sale refunds, liability limits, and dispute resolution.

Last updated: September 2026

1. Agreement

These Terms of Service govern your use of this website and every order you place with BABEPOP. By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. You agree to provide accurate and complete information at checkout. Orders placed with incorrect information may be delayed or cancelled.

3. Products and Descriptions

  • We describe metal purity, gemstones, and dimensions accurately and in line with FTC jewelry guidelines.
  • Natural gemstones vary. Inclusions, color zoning, and minor variations are normal characteristics of natural stone, not defects.
  • Product photos are representative. Colors can differ slightly from the actual piece depending on your screen.
  • We correct errors. If a price, description, or spec is wrong on the site, we may correct it and, if the order has not shipped, adjust or cancel the order with a full refund.

4. Orders, Payment, and Pre-Orders

  • Payment is due in full at checkout.
  • Your card may show a temporary authorization hold until the charge settles.
  • We may decline orders at our discretion, for example where we suspect fraud.
  • Pre-orders and made-to-order pieces: the estimated production time and ship date are shown on the product page and at checkout. These dates are estimates, not guarantees. Production can take longer during peak periods or for custom work.
  • Custom and personalized pieces (engraving, resizing, custom settings) are made specifically for you. See the Return & Refund Policy for how this affects returns.

5. Shipping, Delivery, and Risk of Loss

  • Risk of loss passes to you when the carrier takes possession of the package, and title passes when the package is delivered to the address you provided.
  • You are responsible for providing a correct, deliverable address. Packages returned because of an incorrect address are reshipped at your cost.
  • Import duties and taxes for international orders are your responsibility and are set by the destination country.
  • See the Shipping & Delivery Policy for handling times, carriers, and discreet packaging details.

6. Returns and Refunds

All sales are final. Returns, exchanges, and refunds are governed by the Return & Refund Policy, which is part of these Terms. If anything in this section conflicts with a page elsewhere on the site, the Return & Refund Policy governs.

7. One Source of Truth

Marketing copy, homepage banners, product pages, and promotional materials never override the policies on this site. If a page elsewhere on the site appears to offer a return, warranty, or guarantee that the policy pages do not, the policy pages govern. We update pages to keep them consistent, and we will correct any page that conflicts with these Terms.

8. Intellectual Property

All content on this site, including text, images, and design, is owned by BABEPOP or its licensors. You may not reproduce, distribute, or use it commercially without written permission. Products you buy are yours; the site content is not.

9. Disclaimer of Warranties

Except for the limited craftsmanship warranty described in the Return & Refund Policy, products are sold "as is" and "as available." To the extent permitted by law, we disclaim all other warranties, express or implied, including fitness for a particular purpose. We do not warrant that the site will be error-free or uninterrupted.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for the product in that order. We are not liable for indirect, incidental, consequential, or special damages, including lost profits, loss of use, or emotional distress, even if we were advised of the possibility. Some states do not allow the limitation of certain damages, so some of these limits may not apply to you.

11. Dispute Resolution

We want to resolve problems directly. Before filing a chargeback or claim, contact us at babepopgems@gmail.com and give us a chance to fix the issue.

These Terms are governed by the laws of the state where BABEPOP operates, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be resolved in the courts of that state, or through binding arbitration if agreed at the time. You agree to bring any claim within one year of when it arose, and to bring claims only in your individual capacity, not as part of a class action.

12. Chargebacks and Fraud

We keep complete records of every order, including order details, shipping confirmation, tracking, delivery confirmation, and customer communications. If a payment dispute is filed, we provide these records to the payment institution. Filing a dispute without contacting us first can slow down resolution for everyone. Customers who abuse chargebacks, return policies, or our claims process may have future orders declined.

13. Changes to These Terms

We may update these Terms from time to time. The date above shows when they were last changed. Continued use of the site or placement of an order after a change means you accept the updated Terms.

14. Contact

Email: babepopgems@gmail.com