Discreet, Unmarked Delivery
High-value pieces deserve low-profile handling. Every order ships discreetly:
Packaging
- Plain, unmarked boxes. No logos on the box, the tape, or the labels.
- A neutral sender name on the label that does not identify the contents.
- Opaque inner packaging, so nothing is visible if the outer box is opened.
- No invoice or pricing inside the box.
- Nothing on the outside of the package indicates what is inside.
Internal handling
- Access to order details is limited to the people who need them to fulfill the order.
- We do not sell or share customer data.
- Order-related emails describe the shipment as a package or order, not the jewelry inside.
Your control
- Ship to your office, a pickup point, or a locker if that suits you better than home delivery.
- Leave delivery instructions at checkout where the carrier supports them.
- We may require a signature for high-value orders, at our discretion.
Processing Time
- Made-to-order pieces: most ship within a few business days of order confirmation.
- Custom and personalized pieces: production takes longer. The estimated production time is shown on the product page and at checkout.
- Pre-orders: the estimated ship date is shown on the product page and at checkout. These dates are estimates, not guarantees, and can shift during peak periods or when a stone or component is in short supply. If a ship date moves significantly, we will email you.
Carriers, Tracking, and Delivery
- We ship via insured carriers with tracking.
- A tracking number is emailed to you the day your order ships.
- Delivery times depend on destination and carrier service. Estimated transit times are shown at checkout.
- If a package is returned as undeliverable because the address was wrong or incomplete, we will contact you. Reshipping costs are your responsibility.
Customs and International Orders
- We ship within the United States and to select international destinations listed at checkout.
- Customs declarations use a general description of the contents.
- Import duties, taxes, and customs fees are your responsibility. They are set by the destination country and are not included in the price you pay at checkout.
- Customs holds, delays, or returns are outside our control. A package held or destroyed by customs is not grounds for a refund; see the Return & Refund Policy.
Delivery Issues
- Tracking shows delivered: the package is considered delivered. If you believe it was stolen after delivery, contact us and we will provide the delivery records you need for your claim.
- Lost in transit: if tracking stops updating or the package does not arrive within the expected window, contact us within three weeks of the expected delivery date and we will open a claim with the carrier on your behalf.
- Damaged on arrival: follow the 48-hour damage window in the Return & Refund Policy. Keep the outer box and packaging until you have checked the piece.
Billing
The billing descriptor for your payment is shown at checkout and repeated in your order confirmation email. If a charge on your statement does not match what you expected, contact us before disputing it, and we will help you sort it out.
Questions
Email babepopgems@gmail.com with your order number.