All Sales Are Final
Every piece is made to order, hand-finished, and often personalized. Because of that, we do not accept returns, exchanges, or refunds.
This policy takes effect the moment you sign for delivery, and it applies even if you have not opened the package. Once delivered, the piece is yours.
Please choose carefully. If you are unsure about sizing, metal, or stone choice, contact us at babepopgems@gmail.com before ordering. We will gladly answer questions, and we can often send extra photos of a piece. It is easier to get it right before we make it than after.
What We Cannot Accept
The following situations are not eligible for return, exchange, or refund:
- Change of mind. You decided you do not like it, found a different piece, or no longer want it.
- Perceived quality differences. The piece looks different on your screen than in person, the color reads warmer or cooler, the weight feels different, or a natural stone does not look like the photo. Natural stones vary, and screens vary.
- Damage from use. Scratches, bends, or stone loss caused by wear, impact, or improper care after delivery.
- Refused delivery. You refused the package, or the carrier returned it as undeliverable.
- Customs. A package held, returned, or destroyed by customs.
- Loss after delivery. A package marked delivered by the carrier. If you believe it was stolen after delivery, contact us and we will do what we can to help, including providing delivery records for your claim.
- Partial refunds. We do not offer partial refunds to customers who keep and use the piece. All sales are final, in whole.
48-Hour Damage Window
If your piece arrives damaged or with a manufacturing defect, email us within 48 hours of delivery at babepopgems@gmail.com with the subject line "Damage Claim" and include:
- Your order number.
- A photo of the full piece.
- A close-up photo of the issue.
- A photo of the outer box and packaging.
We assess each claim from these photos. Where damage is confirmed, we will repair, replace, or refund the piece at our discretion. Claims submitted after 48 hours, or without the required photos, cannot be processed.
Custom and Personalized Pieces
Custom, engraved, resized, and otherwise personalized pieces are made specifically for you and cannot be resold. They are not eligible for return, exchange, or refund under any circumstances, except for confirmed damage in transit reported within the 48-hour window.
Please double-check engraving text, sizes, and all custom details at checkout. We cannot "fix" an engraving after the fact, and we will not re-do it free of charge because the details were entered incorrectly.
Craftsmanship Warranty vs. Normal Wear
We stand behind our workmanship with a limited warranty covering manufacturing defects, for a stated term from delivery.
- Covered: manufacturing defects, such as a prong that fails without impact, a solder joint that breaks on its own, or a finding that comes apart during normal wear.
- Not covered: normal wear and tear, including scratches, tarnishing that comes with time, chain kinking from rough handling, stones loosened or lost from impact, and any damage from improper care or modification.
The warranty is limited to the original purchaser, is not transferable, and is not a satisfaction guarantee. It does not cover changes in preference, perception of quality, or anything listed under "What We Cannot Accept" above.
Cancellation Before Shipment
You can cancel an order for a full refund any time before it ships. Once the order has shipped, all sales are final. Orders containing custom or personalized pieces cannot be cancelled after production begins.
Chargebacks and Abuse
If something is wrong with your order, contact us first. We keep complete records of every order, including order details, shipping and tracking history, delivery confirmation, and our communications with you.
Filing a chargeback without contacting us first means we cannot help you directly, and the dispute process takes longer for everyone. When a dispute is filed, we provide our full records to the payment institution. We take dispute abuse seriously: customers who misuse chargebacks or file repeated unfounded claims may have future orders declined.
Questions
Email babepopgems@gmail.com with your order number and we will answer within 1-2 business days.